Customer request: to find a reliable producer capable of making a large quantity (60 containers) of granite pavement bricks as well as control the production process and product quality. Result: a reliable producer that supplied required quality products on time has been found. Duration: 3 weeks for producer search, 6 months for manufacturing and delivery. Actions: search for the largest and most reliable producers, personal visits to the companies, negotiating, verification of certificates, and ongoing supervision of production process and product quality.